Q:Describe a good service you received.

You shold say:

1. What the service was

2. When you received it

3. Who you were with

4. And explain how you felt about it

Well, I remember a really good service I got at a hotel. It was last summer when I was on vacation with my family. We were staying at a hotel in Hawaii. The service I'm talking about was from the concierge. One day, we wanted to go on a snorkeling trip. But we didn't know how to arrange it. So we went to the concierge desk. The concierge was so helpful. He listened to us carefully. Then he told us about a great snorkeling spot nearby. He even booked the tour for us right away. He made sure we knew what time to meet and where to go. We went on the snorkeling trip the next day. It was amazing! We saw so many colorful fish and beautiful coral. When we came back to the hotel, we told the concierge how much fun we had. He was really happy for us and said he was glad he could help. I felt really good about the service. The concierge was so friendly and helpful. He made our vacation even better. It was like having a friend who knew everything about the place. It made us feel welcome and taken care of. I'll always remember that good service and I'd go back to that hotel again just because of it.

Part 3 Example Questions

Q1: Why are shopping malls so popular in China?

Shopping malls are popular in China for several reasons. Firstly, they provide a wide range of products in one place. People can buy clothes, electronics, and groceries all together. Secondly, they have various entertainment facilities like cinemas and game centers, making them a one - stop destination for fun and shopping.

Q2: What are the advantages and disadvantages of shopping in small shops?

Advantages of shopping in small shops are that they offer a personalized service. The shopkeepers often know their products well and can give good advice. Also, they might have unique, hand - picked items. However, the disadvantages are limited stock and maybe higher prices due to less economies of scale.

Q3: Why do some people not like shopping in small shops?

Some people dislike shopping in small shops because of limited product variety. They might not find all the brands or items they desire. Also, small shops may not offer the same discounts as larger stores. Moreover, the lack of advanced facilities like self - checkout can be a turn - off for some shoppers.

Q4: What are the differences between online shopping and in-store shopping?

Online shopping offers convenience as you can shop from home. There's a wider range of products and it's easy to compare prices. In - store shopping, on the other hand, allows you to see and touch products. You can get immediate gratification by taking purchases home right away.

Q5: What are the advantages and disadvantages of shopping online?

Well, online shopping has its pros and cons. Advantages include convenience and a vast selection. You can shop anytime, anywhere, and compare countless products. However, disadvantages are that you can't physically inspect items and there might be delivery delays or issues.